![]() You'll just need to make sure that your Admin has enabled this office-wide feature. If you receive a call and then need to transfer your caller, you can transfer to a # outside of your Company. This depends on whether you're making or receiving the call. Choose the desired transfer type (warm, direct, to voicemail or to hold queue)Ĭall transferring works on the iOS app, too!Ĭan I transfer to a number outside of my Company?.If a team member/Department has more than 1 number, click the drop-down arrow to selectĬall transferring works on the Android app as well!.Manually type a number, or select one of your most frequent contacts.The receiving team member will view the call in their Active Call Sidebar and the caller remains on hold until the receiving team member selects ' Switch Call to This Device' to accept the call. When you opt to Transfer to Hold Queue, the a ctive call is put on hold and transferred to a team member's hold queue. Transferring to a hold queue is ideal for times when you know your team member can take the call in a minute or two (perhaps they just stepped out to grab a quick cup of coffee). Transfer to Hold Queue (Transfer to Hold) is available for transfers between team members. Select More (that's the 3 vertical dots).Transfer to Voicemail is available for transfers between t eam members, or to departments (including the Main Line). When you Transfer to Voicemail, your active call is put on hold and is transferred directly to your party’s voicemail greeting. If a team member/Department has more than 1 number, click on the drop-down arrow to select.manually type in a number, or select one of your most frequent contacts. ![]()
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